Policy & Claims Support
Transcript
Thank you for calling SureShield Insurance, this is Anika. How can I help you today?
Uh, hi, Anika. Like, I want to check my policy renewal.
Certainly, I can help you with that. To access your policy details, I will need to verify your identity. Could you please provide your policy number and date of birth?
Um, policy number is SS48213 and, uh, date of birth is, uh, 12th March, 1989.
Thank you, Mr. Sharma. Your policy number SS-48213 and date of birth 12 March 1989 match our records. Your SureShield Health Secure policy is active, and the renewal due date is 15 July 2026. The annual premium for renewal is fourteen thousand five hundred rupees.
Uh, when is my renewal due and how much is the, like, uh, premium?
Your renewal is due on 15 July 2026, and the annual premium is fourteen thousand five hundred rupees.
Mm, can you also tell me the status of my claim?
Yes, Mr. Sharma. Your claim, number CLM-7741 for hospitalization, is currently under review. Approval is expected within three working days.
Mm, can you send me the renewal payment link on WhatsApp?
Yes, I can certainly do that. I will send the renewal payment link to your registered mobile number via WhatsApp shortly.
Okay, thank you.
Is there anything else I can help you with, Mr. Sharma?
No, no, that's all. Thank you.
Thank you for calling SureShield, have a good day.